TEnant FAQ

Got questions?

Frequently Asked Questions

  • Do I pay first month’s rent and last month’s rent with my security deposit?

    The security deposit is due once the lease has been signed. Any remaining balances, including rent and any other move-in charges, are due the day before the move-in date stated on your lease. Once all required payments have been received and processed, we will be able to provide you with the keys on your move-in day.

  • How old do you have to be to apply?

    You must be 18 years of age to apply.

  • Is the deposit refundable?

    Yes, in accordance with the terms of your lease.

  • Who needs a cosigner?

    A cosigner is needed if the tenant does not meet minimum qualifications.

  • How do I pay rent?

    You can securely pay rent online from anywhere through our AppFolio online portal. You can set up automatic payments, so you always pay on time. You can also pay via ACH, or in person with a money order.

  • I want to get a pet. What do I do?

    We are a pet-friendly management company; however, pet policies vary by property and owner. Some owners do not allow pets, while others may have restrictions based on the type, size, or breed of the animal. Because of this, all pets must receive prior approval from management before being brought onto the premises. If approved, a pet deposit and monthly pet rent will be required.

  • I want to move out, but my roommate wants to stay. What do I do?

    Depending on the terms of your lease a simple lease amendment can be written to work this out. However, each tenancy is different. Contact our office to discuss the issue.

  • My lease expiration is coming and I want to move out. What do I do?

    Please provide written 30 days’ notice of your intentions.

  • Who is responsible for paying for repairs & maintenance requests?

    The owner pays for standard repairs. However, tenant caused damages requiring repair are tenant billable in accordance with the terms of your lease.